SAS Log Collector

How to send us your Logs

Method 1: Guided Log Collection

Let us guide you through collecting your logs in an automated and streamlined fashion without having to download any programs.

This is recommended for users who know how to navigate through their directories.

Method 2: Log Collector Download

Answer a few questions and download a customized program for you that will collect and send logs automatically.

This is recommended for users who are less familiar with navigating through their directories.

Guided Log Collection

Step 1: Enter your Email

Email

Step 2: Enter your Tracking Number

Tracking Number

Step 3: Please choose your Operating System

Choose your OS

Windows 32bit

Windows 64bit

MacOS

UNIX

Step 4: Please choose the Requested Logs

Requested Logs

SAS Deployment Wizard Logs

SAS Enterprise Guide Logs

Metadata Logs

Workspace Server Logs

Object Spawner Logs

Step 5: Please Submit

Please follow the Below Steps to Submit Deployment Logs

Step 1: Go to your C Drive

Please open up your C Drive. This can be done a few ways:

Open your File Explorer, and go to the location shown in the image above
In your search bar, search "C:"

Step 2: Double Click on Users Folder

While in your C: Drive, double click your Users folder.

Step 3: Double Click on UserID who Installed SAS

Click on the UserId of the User who installed SAS. In most cases, this will be your UserId. If you did not install SAS, please contact your Administrator or IT to continue.

Step 4: Double Click on AppData

Double Click on the AppData folder.

Note: The AppData directory is a hidden folder.

For assistance enabling the display of hidden files and folders in Windows, see Show hidden files.

Step 5: Double Click on Local

Double click on the Local Folder.

Step 6: Double click on SAS

Double click on the SAS Folder.

Step 7: Create a SAS Deployment Wizard Zipped Folder

To create a SAS Deployment Wizard Zipped Folder, please do the following:

Right click on the SAS Deployment Wizard Folder.
Hover your mouse pointer over Send toas highlighted above.
Click on Compressed (zipped) folder Folder.
Give your Zipped Folder a name and save it to a location you will remember.

Step 8 - Verify the Zip File was Created

Verify that the Zipped File was created by looking at the Type of the file.

Step 9 - Select the Zipped File

Step 10 - Submit the Zipped File

Please click the "Submit Logs" Button Below and do the following:

Your default email provider will open up. Verify the tracking number is correct in the Subject Field
Please attatch your zipped folder you just created
Press Send
Your SAS Technical Support Engineer will reach out to you